Complaints.

If you're unhappy with something we've done, we want to hear about it so we can put it right. This page explains how to make a complaint and what happens next.

How to make a complaint

Use the form below. Tell us your name, how to contact you and what happened, with as much detail as you can, such as dates and who you dealt with.

What happens next

• We'll confirm we've received your complaint and tell you who is dealing with it.
• We'll look into what happened, and may contact you if we need more information.
• Once we've looked into it, we'll write to you with our response.

Complaints about your personal data

If your complaint is about how we've used your personal data, our Privacy Policy explains your rights, including how to complain to the Information Commissioner's Office.